Email certainly is a useful tool. For private users, it’s a way to keep in touch with friends and relatives. Email at this level is often informal, uses emoticons 🙂 and slang, and in many ways resembles casual, conversational communication. At the company or agency level, email allows professionals to solve problems, conduct business, collaborate, and keep in touch in a manner sometimes more convenient than phone calls, faxes, and in-person contact.
Business people should not confuse the two uses. Writing and content appropriate for personal emails may not be appropriate for corporate emails. This article focuses on the appropriate uses […]