Email certainly is a useful tool. For private users, it’s a way to keep in touch with friends and relatives. Email at this level is often informal, uses emoticons 🙂 and slang, and in many ways resembles casual, conversational communication. At the company or agency level, email allows professionals to solve problems, conduct business, collaborate, and keep in touch in a manner sometimes more convenient than phone calls, faxes, and in-person contact.

Business people should not confuse the two uses. Writing and content appropriate for personal emails may not be appropriate for corporate emails. This article focuses on the appropriate uses for email and some conventions any writer should follow in an email message.

Email Etiquette Guideline 1:
Use email appropriately

The purpose of workplace email is to communicate ideas and information among departments and individuals. Email accomplishes business objectives. If a message is not limited to business activity, it becomes another message clogging an already overloaded system. Follow these guidelines:

  1. Don’t send personal messages. Office email is the property of the company that pays for the email system and should be used for company business. If you want to meet for lunch, call.
  2. Don’t send a message in an email that really should be spoken directly to the person. Email has become a convenient way of avoiding having to look someone in the eye when the writer delivers the bad news. If the content is about a personnel issue that is sensitive or likely will cause some negative feelings, talk on the phone, talk sitting with the person in the office setting, or talk over lunch–but talk. Leave email for non-personal business issues.
  3. Don’t send confidential information by email. Email is more like a postcard than a private letter. Always assume that email may be misused, misdirected, or intentionally forwarded by others. If you must convey confidential information, send a letter or speak in person.
  4. Don’t send unnecessary email. Remember that taking time out to read email is always a distraction that becomes worse as the amount of mail sent increases year by year.
  5. Remember that your emails become your image, professional and otherwise, in the reader’s perception of you and your company.

Email Etiquette Guideline 2:
Always Respond as Quickly as Possible

You probably have received emails you’ve put off responding to or did not respond to at all. Perhaps these mails were unclear and wordy, or dealt with unpleasant or unnecessary subjects. Or perhaps you simply didn’t have enough information to respond at the time.

However, you should always respond to your emails. To ignore an email is unprofessional and rude. It also wastes everyone’s time, since the sender may have to contact you by phone or in person. Always respond to your emails, even if it’s only to acknowledge you can’t provide a meaningful response right away. An email saying “I can’t write much now” is far better than no response at all.

Email Etiquette Guideline 3:
Always Remain Courteous, Direct, and Professional

Always be courteous, direct, and professional. Remember that electronic transmissions are NOT private. They could be circulated around the customer’s company, a competitor’s company, or upper management in your own company. They have been and will continue to be used as evidence in court cases. If the topic of your communication is sensitive, use a more secure form of communication.

  1. Don’t say anything you wouldn’t say in a face-face meeting in a business setting. Corporate email is not a place to vent frustration.
  2. Don’t use irony or sarcasm. Because the subtleties of voice or body language are missing, your message may lead to misunderstandings. Be careful about humor when it could be misinterpreted.
  3. Don’t put your anger into writing. It leaves a permanent record you may be sorry about later. Email can be a tempting forum for venting since it allows you to express anger without having to confront someone face to face. But it is an inappropriate medium. Use the real strength of email that allows you to cool down and consider what you say carefully to communicate messages that let the reader know your point, but don’t burn.

Email Etiquette Example:

You receive the following email from someone in the company:

Hey Melissa,

Whatever were you thinking in the meeting today? That report of yours . . . what was that all about? You were off the track without a train, in my opinion. Disorganized presentations like that will never get off the ground. Get a clue.

Brett

The writer should not have been abrasive. However, your response should be professional without being stiff, direct without being confrontational:

Brett,

I understand why you saw my comments as disorganized. When we were asked to bring in creative ideas for brainstorming, that’s what I did. To me, creative means imprecise (disorganized) ideas that aren’t yet set in stone.

I value your input on our committee report. So, let’s get together for one more work session before our next meeting.

Melissa

Reacting to someone else’s anger will only lead to more anger. Your best bet is to defuse the anger as much as possible. Make the buck stop with you.

Don’t Gossip

You lose your personal identity when you sit in the company’s chair at the company’s computer to respond to the company’s email. Remember that you are not buddies with the reader, even if you have been working with him or her for ten years. Reserve gossip for your time having coffee after work.

Email Writing Example:

You receive this email from a friend in the company:

Joan,

I’m so glad you finally got this mess straightened out! You seem like the only sharp shooter in your whole company. I didn’t believe for an instant that Human Resources lost my forms, but that’s what they told me yesterday. I think it’s an out and out lie! At least I can count on your honesty. I don’t know how you can stand to work here.

Marty

You respond:

Marty,

It does seem incredible that Human Resources could have lost your forms. Perhaps they were just filed incorrectly. I know from working with them that they handle thousands of personnel files daily and are overworked.

Thanks again for writing. I appreciate your kind words and am always happy to help a friend!

Joan

Email Etiquette Guideline 4:
Communicate Negative Messages Focusing on Issues, Not the Person

Always prefer to communicate about negative issues in person or on the phone rather than in an email. However, if you believe that the issue is not negative enough to require face-to-face communication, or if the circumstances are such that you are not able to communicate face-to-face or on the phone, follow these guidelines for writing emails containing content that the reader may receive negatively.

One unfortunate consequence of using email rather than the phone or face-to-face conversation is that emails have become an easy medium for venting anger. The person isn’t on the other end of the phone or standing before you. It becomes much easier to write things you wouldn’t say.

If it hasn’t happened to you, it will eventually. Someone will use harsh and blaming language to set you straight in an email rather than calling or speaking to you in person. After all, it’s a lot more comfortable to dash off an email so you don’t have to talk openly with someone. That makes it easier to be harsh because the person isn’t wincing in front of you when you write the words.

Be tactful and remember that you will have to work with this person. Make the issues clear, but focus on them without being harsh and blaming. The email medium makes it too easy to be abrasive. Consciously avoid it.

The strength of email is that you can consider carefully what you communicate before sending it. You can calm down and delete the harsh language but make sure the issue is clear. Use that strength to build the relationships you want in the company. Use emails to help people become more competent and to build your relationship so you can work together more easily.

Email Etiquette Example

You receive this email from a new intern in the mailroom:

Mr. Garcia,

I can’t believe this. I found that contract you’ve been asking about. It was stuck under a seam in the mailbag. I’m really sorry. I hope this has not caused you any panic. From now on, I’ll make sure I shake the bag upside down real good before I start my daily mail sorting.

Anthony

You respond:

To: Anthony Holden, intern

Hello Anthony,

Yes, that letter was a very important contract, as you know. I’m certainly glad to learn that, in fact, it was mailed as my client confirmed.

I’m thankful you found it. Now, everything is in place to start negotiations. Again, thanks for updating me, and thanks for your effort to double-check in the future. That’s all anyone can do.

Carlos Garcia

Remember that mistakes do happen and that the person reading your message is someone you work with on a regular basis. Don’t say anything in the email you wouldn’t say in person.

Email Etiquette Guideline 5:
Use a Businesslike Tone and Address the Reader Directly Using “I” and “You.”

Address the reader directly. You are writing to an individual, not a committee or the public. If you are writing to a group, you should still refer to the reader as “you.”

Maintain an informal business tone. Avoid being chatty and too informal. Your writing can be cordial and friendly without being overly loose and informal.

This email is too informal:

Hi Ben,

Well I guess this is April Fools Day in January . . . I can’t believe we didn’t send the form you asked for. You know how it gets when you’re buried up to your eyeballs in paper, sorry. We’ll shoot it to you el pronto.

Flo

This revision uses the personal “I” and “you” stance, is cordial, but maintains a professional, business tone:

Hello Ben,I’m sorry you didn’t receive the form we promised to send to you. I’m not sure what happened to your request, but I am sure I’ll put the form in the mail right after I finish this email. You’ll receive it in two or three days.

Again, accept my apologies for your not receiving the form. If you have any questions about it, call me at 412 555-3234 or email me at Florence.taylor@motioncorp.com.

Flo


Recommended Email Writing Courses

Writing Effective Business Email Course (BWC350)


  • Email course containing the best practices for business email writing
  • Taught by a business college PhD professor
  • Many business email writing training exercises
  • Activities to practice writing email that has impact
  • Easy-to-understand email training lessons
  • A wide variety of business email writing examples
  • Four email-writing training examinations
  • Writing Effective Business Email course materials stay online after graduation for later reference
  • Tuition $295

Email Training Course Syllabus:

The Writing Effective Workplace Email course will teach you how to write clear, well-organized professional email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly structured approach to writing business email you can apply to all email writing.

You will read the core email writing lessons teaching you how to write email that produces results. As you read the lessons, you will write and submit business emails. Your instructor will evaluate the emails, commenting on your use of all business email writing skills as well as those taught specifically in the online business email writing course.

As with the other Business Writing Center courses, the course has online lessons like the lectures in a college course. The materials contain many professional email examples and easy-to-understand explanations. It is self-pacing, so you decide when to work. You send assignments to your instructor attached to an email. Your instructor will evaluate your email writing, comment on how well you have learned the skills, and coach you through learning any email writing skills you haven’t mastered.

Course Time: You will go through the email course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All email course lessons must be finished within the four-month period.

Course Content

Lesson 1: Email Etiquette: Know What Is and Is Not Appropriate for Professional Emails
Lesson 2: Use Short, Clear Sentences and Simple Punctuation in Email Writing
Write an Email for Examination 1
Lesson 3: Write Concise Emails
Lesson 4: Avoid Clumsy Phrases, Complex Vocabulary, and Stiff Language in Email Writing
Lesson 5: Format for Readability
Lesson 6: Proofread Your Emails
Write an Email for Examination 2
Lesson 7: Write a Clear, Meaningful Subject Line in Business Emails
Lesson 8: Write an Informative Beginning
Write an E-mail for Examination 3
Lesson 9: Use Headings, Generalizations, and Paragraphs in Email Writing
Lesson 10: Write a Cordial, Informative Conclusion
Write an E-mail for Examination 4
Lesson 11: Write Enough but Not Too Much
Lesson 12: Follow Up on Emails
Write an E-mail for Examination 5

See instructor credentials

Workplace Email Writing Course (BWC350) and
Basic Grammar Skills Course (BWC110) Taken Together


  • Business email writing course and basic business grammar course discounted when taken together
  • Writing business email training and individualized business grammar training
  • Grammar course teaches language, grammar, punctuation, spelling, sentence structure, word usage, and proofreading
  • Business email course teaches the best practices for writing email that has impact
  • Instructor is a business college PhD professor
  • Extensive feedback and coaching on professional email writing
  • Clear, easily understood email course lessons
  • Many email writing course exercises to learn the skills
  • Many business email writing examinations with extensive comments and coaching by the instructor
  • Total tuition for the two courses: $595

Course Descriptions

This combination of BWC350 and BWC110 is ideal because BWC350 teaches the best practices for clear, effective business email writing and BWC110 focuses on the grammar skills you need to learn. Tuition is discounted from the $640 for the courses taken individually to $595. You have four months to complete each course, meaning you have a total of eight months to complete both.

BWC350 Writing Effective Workplace E-mail

The Writing Effective Workplace Email course will teach you the business email writing skills you need to write clear, effective business email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly structured approach to business email writing that you can apply to all business email.

You will read the core lessons teaching you how to write professional email that produces results. As you read the lessons, you will write and submit business emails. Your instructor will evaluate the emails, commenting on your business email writing skills.

As with the other Business Writing Center courses, this business email writing course has online lessons like the lectures in a college course. The materials contain many examples and easy-to-understand explanations. The email course is self-pacing, so you decide when to work. You send assignments to your instructor attached to an email. Your instructor will evaluate your business email writing, comment on how well you have learned the writing skills, and coach you through learning any writing skills you haven’t mastered.

BWC110 Basic Grammar Skills Tutorial

The Basic Grammar Skills Tutorial course is for people who have problems in grammar, punctuation, spelling, word usage, or sentence structure. This grammar course will help you learn new patterns to replace the old by using your own sentences as examples. The teaching, practice, and tests are based on your own writing as much as possible. This grammar course is highly individualized. The instructor carefully evaluates writing samples and prescribes study and practice based on your unique needs for grammar training. You work on only the specific skills you need to learn, at your own pace. You have unlimited access to the instructor to ask questions about business grammar.

You will send writing samples to your instructor. Your instructor will read each sample thoroughly, identify business grammar skills you need to learn, list the sentences with problems in each area of business grammar with corrections showing how the sentences should have been written, assign readings from the grammar textbook, answer any questions you have about the business grammar skills, have you practice the skills, and give you an online quiz containing sentences from your original writing sample that you must correct in ten minutes to be sure you have learned the business grammar skills. That comprises a full cycle of analysis of your writing and training in all the business grammar skills we identify that you need. You will go through four full cycles of this work on your business grammar skills.

You may purchase the grammar textbook we use from a bookseller such as Amazon.com. However, the textbook is not required for the course. You will use online training materials to learn the business grammar skills.

See instructor credentials
Catalog of 45 Courses

These 20 guidelines for writing professional email are the essence of the business email writing training presented in the Business Writing Center email course materials.

Professional Email Course Guideline 1
Follow good email etiquette in professional emails

  • Write business emails containing only content you would be willing to send to everyone involved.
  • Don’t write gossip, very personal issues, or sensitive issues in professional email.
  • Business emails are commonly forwarded and circulated, so write as though everyone involved is going to read the email.
  • Write nothing in business email with a hint of disparaging, slandering, or referring negatively to someone’s gender, race, nationality, or other such identity.

Professional Email Course Guideline 2
Respond to business emails promptly, even if to say “I’ll write more later.”

  • Choose times to review and act on emails. Don’t read and respond to business emails every moment of the day. If something is urgent, the person should call you.
  • Respond when you read the email. Avoid reading an email more than once.
  • Delegate and forward business email if appropriate and tell the reader what you have done.
  • Answer simple emails immediately. Don’t make readers wait to figure out whether you received the email.
  • Decide when you can respond fully to business emails that require time. Tell the reader when you will accomplish the task.
  • Respond to every business email, if only to say you will not continue responding.

Professional Email Course Guideline 3
Know what you want the reader to know, believe, or do.

  • Be clear about what you want to accomplish in your business email.
  • Write objectives in reader terms: “The reader will . . .”
  • Write using the objectives as a guide. Check your business email when you’re done to be sure you will accomplish your objective.

Professional Email Course Guideline 4
Give readers everything they need or have asked for when writing email.

  • Identify in the email request what the reader wants, under what conditions, by what time.
  • Prepare a plan for your business email based on the words the reader used in his or her request.
  • Arrange your email to provide everything the reader is asking for.

Professional Email Course Guideline 5
Write a subject line clearly describing the business email contents and importance.

  • Write a subject line for every business email.
  • Change the subject line when the contents of the email change.
  • Convey the sense of urgency if there is one with words such as “URGENT” or “RESPONSE NEEDED.”
  • Use the key terms for each topic in a business email in the subject line.
  • Begin the subject line with the prominent words for the message.
  • Put “you” oriented statements in the subject line.
  • Don’t write a message in the subject line or begin the message and continue it in the body.

Professional Email Course Guideline 6
Write a cordial beginning or buffer to your business writing when appropriate.

  • Give your business emails a positive, encouraging one by adding thanks and other cordial statements at the beginning.
  • If the email contains negative information, begin with a buffer to set the tone as positively as is warranted.
  • Build the team spirit and your relationship with the reader by acknowledging when you have received something you asked for.

Professional Email Writing Guideline 7
Tell the reader why he or she is receiving this business email now.

  • Let the reader in on as much background as necessary, but not too much.
  • Include only information relevant to your objectives and the subject.

Professional Email Course Guideline 8
Organize your business emails before you begin to write.

  • Always think through your business emails before writing, while you can still focus on the big picture.
  • Write notes you will follow in the email. Writing a whole business email and then trying to organize it is like trying to repackage an item you want to return that just don’t seem to fit in the box.
  • Organize your business email notes. Decide the order in which you must give the reader information so the reader understands.
  • Put the notes in levels. Level 1 topics are the main ideas. Level 2 topics support the main ideas. Number the notes.

Professional Email Course Guideline 9
State the critical point or actions in the beginning and the end of your business email.

  • State critical points after you explain the reason the reader is receiving this now.
  • State actions you will perform or the reader must perform in the beginning of the business email.
  • For actions, state what, who, when, where, and how the action must be performed. Avoid vagaries such as “ASAP.”
  • Restate the critical points and actions at the end in a way that doesn’t sound like you’re patronizing the reader.

Professional Email Course Guideline 10
Write business email in clearly organized information blocks.

  • Identify the main ideas that support or explain the central idea.
  • Number the main ideas Level 1.
  • Identify the ideas that support the main ideas.
  • Number the supporting ideas Level 2
  • Continue to number the ideas so you have an outline of the email.
  • Make the Level 1 blocks stand out from one another with white space, headings, and transitions.
  • Make the Level 2 blocks stand out in the same way.
  • The reader should see a clear blueprint in professional email by looking at the way the writer has structured it.

Professional Email Course Guideline 11
Open every block of your business email with  an indication of the contents of the block.

  • Use headings liberally in business writing. Mark Level 1 blocks with headings.
  • For longer business email with pages for Level 1 blocks, mark the Level 2 blocks with headings.
  • Begin each block with the key terms that tell the reader what is in the block.

Professional Email Course Guideline 12
Be sure you have enough, but not too much in each block.

  • Check the contents with a separate read after you finish a draft.
  • Be sure you have enough information in each block to accomplish your objectives with the reader.
  • Be sure you have no unnecessary information.
  • Refer to your objectives as you write and after you are finished. Are you giving the reader what he or she needs to accomplish your objectives?

Professional Email Course Guideline 13
Choose a visual format for your business emails to make the blocks of information clear.

  • Use white space, headings, indentations, rules, and other devices to help the reader navigate your email.
  • Don’t write business emails that are large clumps of text, like a novel.

Professional Email Course Guideline 14
Identify lists in your business email and break them out with ordinals, numbers, or bullets.

  • Identify lists in your business email. Break out all lists with ordinals, bullets, or numbers.
  • Don’t write lists in the text, with items separated by semicolons or numbers in parentheses. Break them out into bulleted or numbered lists.
  • Write numbered lists for items that must be in a specific order. Use bullets for lists with items that do not have to be in a specific order.
  • Give the list a name, such as “recommendations,” “conclusions,” “times,” and so on.
  • If you cannot give a list a name, it likely should be in a paragraph, not a list.
  • Make list items parallel in structure. If items are sentences, all must be sentences.
  • Use punctuation in lists only if the items are complete sentences.

Professional Email Course Guideline 15
Write a conclusion to your business email that achieves your goals.

  • Reiterate important points in the conclusion.
  • Reiterate actions in the conclusion. Include what, who, when, where, and how.
  • Be clear about what the reader expects.

Professional Email Course Guideline 16
Include your contact information at the end of business email.

  • Include contact information to show the reader you genuinely want contact if the reader wants it.
  • Don’t rely on the email address in our header to give the reader contact information. Put it in the closing.
  • Include a phone number if you want immediate results.

Professional Email Course Guideline 17
Use paragraphs to organize business email.

  • Paragraphs help readers follow your writing. You improve our clarity by improving your paragraphs.
  • Paragraph breaks say, “OK, I’ve finished that thought. Let’s go on to the next thought.” That helps readers.
  • Learn to see changes in thought where you can help the reader follow your thought by making a new paragraph.
  • Look for changes in thought at around seven lines. Don’t break at seven lines, but use that as a cue to see if you have a new thought.
  • Start the paragraph by letting the reader know what your new thought is so he or she can follow your explanation.
  • Don’t be afraid of one-sentence paragraph. They give emphasis and focus.

Professional Email Course Guideline 18
Write business email using words the reader will understand.

  • Write using the same common, everyday words you would use if you were speaking.
  • Avoid uncommon, complex, and difficult words.
  • Use contractions freely.

Professional Email Course Guideline 19
Write clear, simple, straightforward sentences in your business email.

  • Write using the same sentences you would speak to the reader, without overly casual statements.
  • Use active voice, in which you state the actor before the action.
  • Try to keep sentences to around 10 to 15 words on average. Have some shorter sentences and some longer.
  • Try to keep one idea in a sentence. Combine two or three ideas if you have a good reason to do so.
  • Avoid interrupting sentences with comments in the middle. Put comments at the beginning or end.
  • If a sentence sounds strained or odd, revise it to make it clear and simple.

Professional Email Course Guideline 20
Write concise business email.</h2

  • Delete words that don’t add meaning. Do include words that help clarity, though.
  • Delete redundancies.
  • Delete the obvious.
  • Use simple words in place of two or three word phrases.

Professional Email Writing Guideline 21
Proofread your business email.

  • Set your email to proofread emails before you send them, but don’t rely on the spelling and grammar checker.
  • Read every email you write, word by word, before sending the email.
  • If you change the email, proofread it again.

Workplace Email Writing Course (BWC350) and
Basic Grammar Skills Course (BWC110) Taken Together


  • Business email writing course and basic business grammar course discounted when taken together
  • Writing business email training and individualized business grammar training
  • Grammar course teaches language, grammar, punctuation, spelling, sentence structure, word usage, and proofreading
  • Business email course teaches the best practices for writing email that has impact
  • Instructor is a business college PhD professor
  • Extensive feedback and coaching on professional email writing
  • Clear, easily understood email course lessons
  • Many email writing course exercises to learn the skills
  • Many business email writing examinations with extensive comments and coaching by the instructor
  • Total tuition for the two courses: $595

Course Descriptions

This combination of BWC350 and BWC110 is ideal because BWC350 teaches the best practices for clear, effective business email writing and BWC110 focuses on the grammar skills you need to learn. Tuition is discounted from the $640 for the courses taken individually to $595. You have four months to complete each course, meaning you have a total of eight months to complete both.

BWC350 Writing Effective Workplace E-mail

The Writing Effective Workplace Email course will teach you the business email writing skills you need to write clear, effective business email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly structured approach to business email writing that you can apply to all business email.

You will read the core lessons teaching you how to write professional email that produces results. As you read the lessons, you will write and submit business emails. Your instructor will evaluate the emails, commenting on your business email writing skills.

As with the other Business Writing Center courses, this business email writing course has online lessons like the lectures in a college course. The materials contain many examples and easy-to-understand explanations. The email course is self-pacing, so you decide when to work. You send assignments to your instructor attached to an email. Your instructor will evaluate your business email writing, comment on how well you have learned the writing skills, and coach you through learning any writing skills you haven’t mastered.

BWC110 Basic Grammar Skills Tutorial

The Basic Grammar Skills Tutorial course is for people who have problems in grammar, punctuation, spelling, word usage, or sentence structure. This grammar course will help you learn new patterns to replace the old by using your own sentences as examples. The teaching, practice, and tests are based on your own writing as much as possible. This grammar course is highly individualized. The instructor carefully evaluates writing samples and prescribes study and practice based on your unique needs for grammar training. You work on only the specific skills you need to learn, at your own pace. You have unlimited access to the instructor to ask questions about business grammar.

You will send writing samples to your instructor. Your instructor will read each sample thoroughly, identify business grammar skills you need to learn, list the sentences with problems in each area of business grammar with corrections showing how the sentences should have been written, assign readings from the grammar textbook, answer any questions you have about the business grammar skills, have you practice the skills, and give you an online quiz containing sentences from your original writing sample that you must correct in ten minutes to be sure you have learned the business grammar skills. That comprises a full cycle of analysis of your writing and training in all the business grammar skills we identify that you need. You will go through four full cycles of this work on your business grammar skills.

You may purchase the grammar textbook we use from a bookseller such as Amazon.com. However, the textbook is not required for the course. You will use online training materials to learn the business grammar skills.

Business Writing Course Certificate
Email Writing Courses
Business Report Writing Courses
Business Grammar Courses
Business English Writing for Nonnative Speakers

Writing Coaching by Dr. Robert Hogan

Business Writing InstructorDr. Robert Hogan teaches the coaching, tutoring, and individualized business writing courses. Dr. Hogan has been training writers for 40 years in universities, colleges of business, consulting companies, and professional writing companies. He has been been a professor at the University of Pittsburgh, Allegheny County College, and Illinois State University College of Business. He was manager of communications in a telephone billing company and owner of a company writing documents on contract for government agencies and corporations.

More about Dr. Hogan and his courses you may take…

Worldwide Business Writing Training

Corporate and Government Training

Corporate discounts are available. Send an email to the Business Writing Center for more information: Email…

Government agencies and companies may purchase courses at the end of the fiscal year and defer registration of individuals in the courses for up to 12 months. Request information…

Dr. Hogan delivers workshops at company sites in general business writing, writing email, business report writing, writing letters, and principles of usage (grammar, punctuation, spelling, sentences, and word usage). More…

Worldwide Business Writing Training

6,600 Clients Worldwide

The Business Writing Center has trained staff from a broad range of organizations:

Companies – 5,768
Nonprofit organizations – 495
Military/government – 234
Colleges/universities – 143

See a sample list of the most recent 1,000 companies and agencies.

Writing Training Awards

Awards and Recognition

The Business Writing Center has been evaluated and has received awards or recognition from a number of organizations and media:

  • U.S. General Services Administration
  • Dun& Bradstreet
  • Department of Defense
  • National Association of Legal Assistants
  • HR-Wire
  • Florida Department of Health
  • Investor’s Business Daily
  • TechRepublic

See the list of awards

The Business Writing Center offers the following four online email-writing courses taught by highly qualified instructors.

  • You may have an evaluation of your writing before you register so an instructor will tell you the course that would be best for you.
  • You decide how quickly or slowly you want to go through the course.
  • You have access to your instructor by email or phone when you have questions.
  • Your instructor reads your writing and writes extensive notes to help you learn the skills you need.
  • Your instructor coaches you through revising your business writing as you learn the skills.
  • The course materials remain online after you graduate so you can come back to them for reference.
  • You receive a graduation certificate when you complete the course.

We invite you to call us for more information at 800.827.3770 (309 452 2831 outside the U.S.) or email the instructors at instructor@businesswriting.com.

Descriptions and tuition for these four email courses follow:

BWC35 Writing Clear, Effective Email Course (Self-Study)

BWC37 Video Business Email Course (Self-Study)

BWC350 Writing Effective Business Email Course (with instructor guidance)

BWC350 Writing Effective Business Email Course and BWC110 Basic Grammar Skills Tutorial Course Taken Together (with instructor guidance)